The aim of the session was to provide information to parents as a means of promoting good oral hygiene and prevention of tooth decay in babies and young children. Role of NMC in streamlining and upgrading the nursing practice. Guidelines . For example, a non-compliant diabetic may believe that skipping meals helps to lower blood sugar. Studies show that good communication between nurses and patients have many benefits. The NMC Standards of Proficiency (2004a) states that nurses must engage in a continual process of learning and that evidence-based practice should be used (Bach and Grant 2009). To fully assess the development of communication skills the nurse can make use of reflection to gain a better insight and understanding of their skills (Siviter 2008). The Health Visitor and I sat at the front of the semi circle facing the group. It’s central to our learning, our work and our leisure interests. protect the public. It also considers other aspects of the individual and the influence these may have on their approach to the process of communication (McCabe 2006). The Linear Model is the simplest form of communication and involves messages being sent and received by two or more people (McCabe 2006). The Nursing and Midwifery Council (NMC) is the main body for quality nursing practice. Medicine is no longer physician-centric or disease-centered. Key learning point: Our body language says a lot about our interest and engagement in the communication we’re having. Communication and listening skills allowed us to discover what knowledge the clients already had, and enabled us to adjust the information to meet the needs of the clients. Think about the following four elements of body language in your communication with patients/clients. Published On: September 23, 2016. Non-verbal communication is a major factor in communication, involving exchange of messages without words. I as I felt out of my depth as a first year student and my anxiety was exacerbated further as this was my first placement. Whether it is through spoken word, written word, non-verbal means or even silence, messages are constantly being exchanged between individuals or groups of people (Bach & Grant 2009). All nurses must build partnerships and therapeutic relationships through safe, effective and non-discriminatory communication. Wilma M.C.M. Positive initial interaction can provide a good foundation for a future beneficial relationship (Scriven 2005). It is important to be aware of paralanguage in which the meaning of a word or phrase can change depending on tone, pitch or the rate at which the word(s) is spoken. The importance of good communication and interpersonal skills has been recognised in the new NMC Standards for pre-registration nursing education (2010). Company Registration No: 4964706. The importance of therapeutic communication in mental health nursing is that for gaining rapport with patients. The key thing is to find out what is right for each individual. A full awareness of not only the spoken word, but also the influence non-verbal communication has on the messages being communicated, is essential in the development of a therapeutic relationship between nurse and patient. Poor communication in an end-of-shift handover can result in patient harm if important information is not passed from one professional to another. Competency Point of entry: Essential knowledge, understanding and skill application required Essential skills cluster number and point of effective nursing communication in clinical practice, a good understanding of what constitutes effective communication is helpful. Being able to communicate well helps us achieve this with patients/clients. This aim of this essay is to discuss the importance of communication in nursing, demonstrating how effective communication facilitates a therapeutic nurse/patient relationship. There must be congruency between verbal and non verbal messages for effective communication to be achieved. There are numerous reflective models that may be utilised by the nursing professional, for example, Gibb’s Reflective Cycle (1988), Johns Model of Structured Reflection (1994) and Driscoll’s Model of Reflection (2002). I have a tendency to speak at an accelerated rate when I am nervous, and was aware that this may influence the way in which the message was being received. Closed questions usually require a yes or no response and are used to gather the necessary information, whereas open questions allow the patient, opportunity to play an active role and to discuss and agree options relating to their care as set out in the Healthcare Standards for Wales document (2005). The nurse should also listen to the patient and respond to their concerns and preferences about their care and well-being (NMC 2008). Communication is almost a natural involuntary action to nearly all, hence the importance of it’s effectiveness could be easily overlooked. Design. External barriers such as the physical environment, temperature, the use of jargon and/or technical words can also negatively influence the process (Schubert 2003). Johns Model incorporates four stages; description, reflection, alternative actions and learning (Johns 1994) and Discoll’s model has three stages: a return to the situation, understanding the context and modifying future outcome (Discoll 2002). They must consider factors such as past personal experiences, personal perceptions, timing and the setting in which communication occurs. It is a process which is continually utilised by nurses to convey and receive information from the patient, co-workers, others they come into contact with and the patient’s family. We exist to . Although no nurse would set out with the intention of communicating poorly, not everyone can be a good communicator at all times. The importance of communication in collaborative decision making: facilitating shared mind and the management of uncertainty J Eval Clin Pract. However, feedback from my mentor allowed me to realise that my nervousness was not apparent in my delivery. 18 June, 2019 By Nursing Times News Desk. Effective communication is of the utmost importance when delivering healthcare.
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